Return & Cancellation Policy
We want you to be completely satisfied with your purchase from us. If however you are not satisfied with your purchase, you may cancel within 24hrs of placing your order with us.
Unconditional Final Sale on Some Products:
Due to hygenic reasons, all sales on cosmetics, and other personal items are final and are not returnable.
Unfortunately and without exception, we cannot accept any returns on opened or used items. Items that are returned without prior written authorization (RMA #) will be returned to sender or may be subject to a 50% re-stocking fee.
Select unused, unopened, re-sellable merchandise may be returned for a full refund or exchange, within 10 days from original purchase date when accompanied by a RMA (Return Merchandise Authorization) form issued by EC Cosmetics. A refund or credit or exchange is issued only after product is received and reviewed.
How to Return Your Product:
1. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request an RMA form.
2. If we have authorized a return, please ship the item back to us within 10 days of having received the completed RMA form. Please enclose a copy of the original invoice or email confirmation if possible.
3. Unopened items must be received in a re-sellable condition. Returned product(s) must be in original condition in their original packaging. We offer a refund or store credit for the product price only. We cannot accept returns of opened or used product(s), or product(s) received more than 21 days after purchase.
4. No refund or store credit will be issued without a completed RMA form included with the return.
For security reasons, we suggest using reliable shippers such as UPS or Fedex who have online tracking. Please note it may take up to 5 business days to process a return once it arrives back to us. Please indicate your *order number*, *reason for the return*, and the *specific items* you are returning.
Shipping costs on returns as well as the original shipment are non refundable.
Processing Your Return:
Once your return is processed, you will be credited the price of the product(s) less original shipping & handling costs.
Free Shipping Items Which are Returned:
If an item which was ordered under our “Free Shipping” special is returned for a refund, the original shipping charge we incurred will be deducted from the amount refunded to your credit card.
Refused or Returned Boxes:
Once an order has shipped it is considered to be a completed transaction and is subject to our standard return policy. Refusing a package does NOT entitle you to a full refund. Refused packages are subject to a 20% restocking fee plus the cost of return service fees from UPS, FEDEX or USPS.
